Policies at Our Lakeside Resort in Ohio

The Lakehouse Inn is the perfect choice for an Ohio weekend getaway, romantic vacation, or other special occasions. We offer a variety of lodging accommodations including our eight B&B guestroomscottages, and a beach house. Since we are located on the southern shore of Lake Erie, you can stay with us and get in plenty of fishing.

Policies

The Lakehouse Inn team has carefully thought out each element of your stay and both guest service and cleanliness are a top priority.

  • Our e-mail correspondences and website are full of things to do the area and sights to see. We recommend viewing them thoroughly before your arrival.
  • We always have, and always will, provide a clean and sanitary environment for our guests. We take strong measures to ensure that each room and all shared areas are safe and comfortable for our guests. We use commercial & hospital-grade disinfectants and sanitizers and will always strive for the highest standards of cleanliness in all areas of our property.
  • All prices are for 2 people.
  • The rates do not include a 6.75% Sales Tax and 8% Bed Tax.
  • Excessive Cleaning - Upon your departure our guest rooms should be returned to the state of your arrival. If the room is damaged or requires our team additional time to return the room back to its original state, including excessively soiled linens and smoking, guests will be charged a $250 fee, in addition to any fees to replace damaged or broken items, if necessary.
  • Some units can accommodate up to four guests at an additional fee of $40 per additional guest per night. There is no charge for children under 5. Children aged 5-10, $20 per person per night.
  • We are unable to accommodate guest pets. If a pet is brought into a guest room, is not a service animal, and the guest has not given proper notification or had permission, the guest is responsible for a $500 pet fee. This fee will be in addition to deposit, the guest will be asked to depart, and will also forfeit deposit of reservation. By booking this reservation with us, you agree to these terms.
  • A two night minimum is required for most weekend rentals and during the summer season. A 3-night minimum is required for the three summer holiday weekends.
  • Smoking is limited to outside areas. Please refer to the 2006 enacted Ohio State Law.
  • The Lakehouse Inn and/or its employees are not responsible for any damages due to loss or theft during your stay or items left behind after check-out. We will make every attempt to secure any personal items left behind in the room following check-out and will hold said items for a period of thirty (30) days.

Check-In & Check-Out

  • In person check in and/or check outs is optional. Check in can be done over the phone on the day of your arrival. We will send you your room code and instructions via text
  • For check out, all balances will be charged to the card on file at 10am of the day of your departure. Our guest services team is also available in person if needed
  • Check-in time is 4pm-6pm; If you plan to arrive after 6pm, please let us know so we can prepare a self-check-in.
  • Check-out time is 11am.

Breakfast

  • Breakfast will be chosen at check in and delivered to your room each day of your stay.
  • Breakfast is included each morning of your stay.

Cancellations

All cancellations will incur a $50 cancelation fee.

All reservations require a 100% payment of the reservation in full upon booking.

We understand that unforeseen circumstances arise which can lead to the cancellation of your stay. We do ask for 14-day notice to cancel your reservation. Reservations cancelled more than 14 days prior to your stay will receive a refund of your deposit, which is the entirety of your stay, minus the $50 cancellation fee.

If you must cancel within 14 days of your stay, we will do our best to rebook your reservation in its entirety with another guest. If successful, we will gladly refund your deposit minus the $50 cancellation fee. If unsuccessful, and the room goes unbooked, you will forfeit your deposit.

No Exceptions

  • All cancellations are subject to a $50 processing fee per room.
  • If notification of a cancellation is received more than (14) days prior to the arrival date (30 days notice for large groups and special events), will receive a refund of your deposit, which is the entirety of your stay, minus the $50 cancellation fee.
  • If notification of a cancellation is received (14) days or less prior to the arrival date (30 days notice for large groups and special events), we will do our best to rebook your reservation in its entirety with another guest. If successful, we will gladly refund your deposit minus the $50 cancellation fee. If unsuccessful, and the room goes un-booked, you will forfeit your deposit.
  • Early departure falls within our cancellation policy. There are no refunds for early departure.
  • We reserve the right to treat a partial cancellation as a cancellation for the entire stay.
  • Should you fail to cancel your reservation and not arrive at the inn, you are responsible for the entire reserved stay.
  • All cancellations must be made by phone. We are not responsible for messages left on voicemail or through email.
Winter Weather Cancellation Policy

Our Winter Weather Guarantee at The Lakehouse Inn Resort is if the National Weather Service issues a Warning* of severe weather in Geneva, the town you reside in (which would be the address you gave us upon making your reservation), or on the direct route between your home and The Lakehouse, you can cancel your travel plans due to the weather conditions on the day of check-in.  You will not be charged for the reservation as long as you rebook your reservation within the next 3 months or by May 1st, whichever is shorter.

*The National Weather Service defines a warning as: “A forecast issued when severe weather has developed, is already occurring and reported, or is detected on radar.  Warnings state a particular hazard or imminent danger, such as … winter storms, heavy snows, etc.”

Deposits

  • A deposit of 100% payment of the reservation in full is due upon booking. 
  • Reservations made less than 14 days prior to the arrival date will be charged in full and are non-refundable.
  • All deposits must be made by credit card at the time of reservation.

Large Groups or Special Events

  • For parties of three or more rooms reserved by one person or for special events hosted by The Lakehouse Inn, 100% deposit is required and a 30-day cancellation policy applies. 
  • For parties of six or more rooms reserved by one person, 100% deposit is required and a 60-day cancellation policy applies.