• Payment in full is charged at the time of booking. Additional charges incurred during your stay will be applied to the credit card on file upon check out.
• All cancellations are subject to a $50 processing fee per room.
• If notification of a cancellation is received more than (14) days prior to the arrival date (30 days notice for large groups and special events), you will receive a refund of your deposit, which is the entirety of your stay, minus the $50 cancellation fee.
• If notification of a cancellation is received (14) days or less prior to the arrival date (30 days notice for large groups and special events), we will do our best to rebook your reservation in its entirety with another guest. If successful, we will gladly refund your deposit minus the $50 cancellation fee. If unsuccessful, and the room goes un-booked, you will forfeit your deposit.
• Early departure falls within our cancellation policy. There are no refunds for early departure.
• We reserve the right to treat a partial cancellation as a cancellation for the entire stay.
• Should you fail to cancel your reservation and not arrive at the inn, you are responsible for the entire reserved stay.
• All cancellations must be made by phone. We are not responsible for messages left on voicemail or through email.

Travel Insurance – As a small lodging property, we require your commitment to your reservation. Reservations are accepted with the understanding that you will be financially responsible for the entire period reserved. We cannot be responsible for illness, family emergencies, work conflicts, inclement weather or cancelled flights. We highly recommend purchasing trip cancellation insurance, available at a nominal cost from any travel agency or online at insuremytrip.com. These companies are independent and not affiliated with our Inn.

Winter Weather Cancellation Policy

Our Winter Weather Guarantee at The Lakehouse Inn is if the National Weather Service issues a Warning* of severe weather in Geneva, the town you reside in (which would be the address you gave us upon making your reservation), or on the direct route between your home and The Lakehouse Inn, you can cancel your travel plans due to the weather conditions on the day of check-in.  You will not be charged for the reservation as long as you rebook your reservation within the next 30 days or by May 1st, whichever is shorter.

*The National Weather Service defines a warning as: “A forecast issued when severe weather has developed, is already occurring and reported, or is detected on radar.  Warnings state a particular hazard or imminent danger, such as … winter storms, heavy snows, etc.”