A Message to Our Guests
Hello Again. During this time of uncertainty, guests may be hesitant to travel as vacation and getaway experiences are changing. The Lakehouse Inn team has carefully thought out each element of your stay and although the experience you receive at The Lakehouse Inn may be different, the level of guest service and cleanliness is a priority and is being handled with extreme care. Below are the ways in which we will move forward with our high standards and courteous service.
We have always maintained high cleanliness standards across our property.
We will continue to:
- use hospital-grade disinfectants and sanitizers in all locations
- elevate our sanitation and take extra precautions.
In addition to our disinfectants and sanitation solutions:
- we launder our linens in our own commercial-grade facility
- we are initiating additional quality checks before each guest enters their accommodations to ensure the cleanest and most comfortable stay possible
At this time, we will not be providing daily cleaning or freshens to keep our guests and team safe. We will, however, provide “do not disturb” bags for our guests. These bags will be hung on the outside of your door in the early afternoon with additional towels, trash bags, waters, linen bag, and coffee (if your room has a coffee maker). This will be done on each day of your stay so that we may continue to provide excellent service.
Please feel free to call us (440) 466-8668 or email us at firstname.lastname@example.org. We sincerely appreciate the trust you place in us when you travel and we look forward to seeing you this summer.
Updated Spa Procedures & Policies:
We do need to put a credit card on file to hold your reservation. While you are getting that, let me read you our cancellation policy. We do ask for a 24-hour notice to cancel or reschedule your appointment. (Reservations made LESS than 24 hours in advance must be canceled by 6 pm the day before their scheduled appointment). Anything less than that 24-hour notice will result in a $50 charge per treatment to the card on file. Failure to show up for your appointment will result in a 100% charge for the reserved services.
Due to new guidelines as a result of Covid-19, we have made some changes in our spa so let me tell you what those are. In a few minutes, you should receive a confirmation email. In that email, under the arrival section about three paragraphs down, is a link to our spa consent form. We ask that you (and each of your guests) complete the form prior to arriving for your appointment.
We do now have a separate entrance and exit for our guests. We ask that our guests arrive no earlier than 10 minutes prior to their appointment. You will need to call when you arrive and we will greet you at the door. Your technician will then ask that you wash your hands prior to your service and will then show you back to the room.
Following your service, you will check out with the receptionist. We are doing a touchless checkout which means we will charge the card that we have on file. We also add a 20% gratuity for the technicians. If you would prefer to leave a cash tip, please let us know and we will note that on your folio. At check out, you can also purchase any products and schedule future appointments.
For reservations/information, please call the spa at (440) 466-8668 x2.